We think that customer feedback is vital to our success and to that end we always welcome feedback from our customers (good and bad). E-mail us your experience so we can share it with future potential customers - customerservices@fireplaceproducts.co.uk Here is some of our previous customer feedback:
The stovax hoover is great wish I'd bought it yrs ago - will use your co again
R.W.
I placed an order for Stovax glass cleaner on the internet, and was surprised and delighted when it arrived in my mail box the following morning. The product is very good - and my woodburner glass is see through again!
P.P.
The service I received was first class and would rate it as a five. The parts ordered were exactly right and delivered promptly. The staff member I spoke to was helpful and polite. Well Done.
B.W.
Thank you for your e.mail regarding my purchase. The product is fine, the staff handled my order well. The delivery was very prompt,and so I am happy with the transaction and rate you as 5 star!
P.D.
Hi-thank you for your email. I ordered the fireplace paint online, so did not talk to anyone. However, the product arrived very quickly, & in my view is great value for money. I would therefore rate the service as 'excellent'
G.R.
I was served by Reece who was extremely helpful and efficient. He knew exactly what he was talking about and I didn’t need to wait too long for the products. Overall a very good service and would definitely recommend.
D.D.
An excellent service highly recommended, fast delivery, excellent product
P.D.
Good, staff were able to update me on when the item would be available, and then inform me of the delivery time
L.G.
Very impressed with quality of product and time less ness of delivery
S.W.
We were really pleased with the whole service from begining to end. The product is beautiful, better than expected. I would be more than happy to recomend you to anyone. Sorry for the delay.
P.K.
Quality Of Products - Delighted with the Dovre 425
Friendliness of staff - Very warm, extremely helpful nice to know there are still people out there you want to do business with.
Staff Product Knowledge - Very good, all my questions were answered to my satisfaction.
Promptness of Delivery - Your web site boasts next day delivery but I wasn't to put out having to wait a couple of days longer.
Customer Service - I only had contact with one member of staff and found them to be very professional and a pleasure to do business with.
J.P.
Amy who had had initial contact could not have been more helpful. The others that I spoke to were also really helpful and very patient with me when I couldn’t find order numbers.
K.M.
I would like to say that I was completely satisfied with the service and the product quality. I would have no hesitation in recommending your site to anyone interested in your products and will be buying from you again in the near future.
C.C.
I’m very happy with the service we received from Fireplace Products. Your website with the online chat facility was very good and Lorenzo was very efficient and helpful, answering my many questions! When I rung up to order the stove, I was also given lots of help and advice and everything was very efficient. Your price was the cheapest of a number that we looked at, and the inclusion of the flue pipe and 3 free items, together with free delivery, made it an even better deal. I requested that the delivery courier contact me before delivery to ensure that I could be there when he arrived – which he did, and he was really friendly and helpful too. We had the stove fitted yesterday and had our first fire last night. All in all, we are really pleased!
S.B.
All great thanks - very happy with the service and products you've supplied me - I dealt with Lorenzo the whole time and he was most helpful and all ran very smoothly.
J.Z.
In answer to your question. yes all 5 points raised were more than satisfactory. The burner is now ensconced in its place, looks great & now have had several cosy evenings with it.
A.E.
Thank you for your email regarding your fireside products. I can only say how satisfied I was, and how helpful all the staff were I spoke to. I would have no hesitation in recommending you, and, indeed have done so. My neighbour is thinking of installing a wood burner in the future, and has been to see mine. Thank you again for all your help, the stove is brilliant!
T.R.
We were extremly pleased with the prompt way the order was dealt with, the polite friendly manner over the telephone and the speed of delivery.
S.D.
Very helpful 4 out of 5
W.S.
I was very happy with the service i received and rate a 5 out of 5
M.H.
More than happy with the service/product and would say 5 on all categories stated. Thanks to everyone for making this purchase stress free.
R.H.
Excellent service, thank you. 5/5
K.S.
Very good on all counts
S.A.
The service i recieved from your company could not have been better quality of products 5 friendliness of staff 5 staff product knowledge 5 promptness of delivery 5 customer service 5 as i live near carlisle which is more than 300 miles from your company i will certainly reccomend any of my friends wanting a stove to you
J.D.
Very pleased with your service and the product.
A.Y
I am pleased to comment on the service provided by your company starting from my first enquiry staff were very helpful friendly staff and demonstrated excellent knowledge of the particular fire I was interested in. I did research the internet thoroughly and as you know following some additional concerns I had in buying via the internet (which you advised me on) I decided to go with your company. Everything went according to plan and the fire was delivered at the agreed time
S.C.
