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Here you will find answers to the most frequently asked questions we get asked regarding our products. We're always on hand to provide expert knowledge and advice, but here is a list of frequently asked questions that we receive. Simply use the contents below and choose the category in which your question is likely to be in.

What is a back panel?
This depends on the style of fireplace you choose. If you plan to place a hearth mounted fire or inset stove then you will need a back panel to place around the fire/stove and fill the gap between this and your surround.
What is a slip set and do I need one?
A slip set is similar to a back panel and is used when you need to bridge the gap between the outside of your fireplace opening and the inside opening of your surround.
What materials are available?
We have a variety of different materials including, limestone, sandstone, granite, natural marble, micro-marble, cast-iron and fireboards.
Can I have my back panel, slip set or chamber made to measure?
Most of our stone products can be made to measure, as can fireboards and chamber linings. Please see the product specification of each product for more information if made to measure is available.
Can I install a bio-fire myself?
Yes, providing you follow the manufacturer’s instructions. Depending upon the style of fire you are going for you may need some specialist assistance, and some bio fires require an electric connection so you may need an electrician to wire it in, but there currently are no governing bodies overseeing bio fires in the UK.
What is the difference between bio ethanol or gel?
Bio-ethanol is a liquid of plant origin, gel uses alcohol but without all of the process's bio-ethanol goes through. The result is a liquid with a much higher viscosity.
Why don't I need a chimney with a bio-fire?
Because bio-ethanol and fire gel burn very cleanly the only by products of the burning process are water vapour and carbon dioxide (the equivalent to someone breathing normally). This means no chimney or flue is required to remove any waste gasses.
Can I safely refuel my bio-fire whilst in use?
No. There is no safe way of refuelling a bio-fire while it is in use.
Is biofuel economically viable to use?
Bio-ethanol and gel fires are very economical in as much as they are 100% efficient as there is no heat loss from them up a chimney. Gel Fires produce more of a decorative flame rather than a viable source of heating. Bio-ethanol fires produce more heat in comparison but on average all are quite low with the exception of the larger drop-in/built-in fires.
How safe are biofires?
The safety features all depend upon the type of bio fire you are buying. Basic bio fires, if knocked over, are a potential risk. With the higher end more advanced products, there are absorbent ceramic mats inside them to prevent spillages from happening. Some have safety sensors on them including tremor sensors and spillage sensors.
How much space should I leave between my appliance and my kitchen's worktops and cupboards?
Solid fuel cookers require more of a gap in comparison to electric or duel fuel cookers which can be installed with a minimal 5mm. All products will state the distance to combustibles and if they can be built-in or should be freestanding.
How much space do I need between a cooker top and a cooker hood?
There is no hard and fast rule about this. Typically cooker hoods are installed above cookers at head height or approximately 1m above the cooker top to allow plenty of space for any cooker lids that may lift up and form a splash back.
How does induction work?
Freestanding, built in or cooker top Induction hobs and hotplates use electromagnetism to turn individual cooking pans into mini cookers. Unlike ceramic hobs which heat a surface area, that heat is transferred to the pan which in turn heats and cooks the contents, induction creates heat energy indie the pan itself which cooks food quickly, safely and with less energy compared against ceramic hobs. For more information, please read our blog post induction cooking.
Will having a cooker that is always on cost me a lot to run?
This will depend upon what you pay in electricity, but taking a typical 2/3 oven cooker that features an eco-power saving mode that has been setup correctly, you should expect to consume around 85 units per week. Why? This will depend upon what you pay in electricity, but taking a typical 2/3 oven cooker that features an eco-power saving mode that has been setup correctly, you should expect to consume around 85 units per week. Why? Read about the benefits of owning a range cookers here.
What gas connection will I need for my cooker?
Depending on whether you have a natural (mains) or LPG (bottled) gas supply as to which connection you will require on your cooker. Natural gas runs at a different pressure to LPG gas and as such cookers require different valves on them. Most cookers come ready to suit one or the other and the product specification will let you know which fuel options are available for that particular model.
Can I install an electric stove or fire myself?
Yes and No. Almost all of our electric stoves are fires come either with a fitted 13amp plug or a removable kettle lead connection. So providing you have a plug within reach of the appliance it is possible to install an electric stove/fire yourself. If not you will require a qualified electrician to put a plug socket in for you.
Can I enjoy the flame effect on its own without heat?
Yes, probably the best feature of electric stoves is that almost all of them have the option to be run on a flame effect only setting. Allowing you to enjoy the flame effect without having to have the fan on.
Will I need a hearth?
No, as most electric stoves/fires use a 2kW fan heater either underneath the stove, or above the flame effect the heat is not great enough that you would require a hearth. However if you plan to place the stove/fire onto carpet that we would suggest using a hearth tile or some form of floor plate to protect the carpet from the heat just in case. Also we think stoves/fires often look neater and more finished on hearth tile/floor plate.
I want a realistic flame effect, is this possible?
Electric fires have come a long way in recent years. With the introduction of LEDs we have seen many advances in electric flame technology including improved and more realistic looking ribbon effects, LCD screens, and even electric powered stoves/fires that use water to create a rising mist, giving a more authentic and realistic looking flame effect.
How hot is an electric fire?
Electric fires are above all else controllable. Typically utilising fan heater technology, electric stoves often come with two heat settings ranging from 0.5kW - 2kW. Some have adjustable thermostats in them allowing you to adjust the heat output accordingly.
Will the fireguard get hot if it is positioned in front of the fire?
Yes, fireguards are metal and absorb the heat produced from the stove so care should be taken when moving a guard sitting in front of a working fire. Use a heat resistant glove for extra protection.
Does my choice of fuel effect what fire guard I can own?
All of our fire guards are suitable for all fuels and can be positioned anywhere around the fire or stove. The only exception to this is glass fire screens which must be placed within 300mm of the front of the stove or open flame, and cannot be subjected to temperatures exceeding 200°C
Does my choice of stove style effect what fire guard I can own?
Most fire guards are designed from traditional freestanding or inset stoves. Using a fireguard with a taller contemporary freestanding, cassette or built-in stove that has a raised firebox will act more as a protective barrier keeping children and pets away from the heat, rather than protecting from flying sparks on an open fire.
How do I know which style of fire guard design is right for me?
This will depend on where the stove/fire is positioned. If it is sitting inside a fireplace opening then a single panel or shaped guard would probably be best. If it is sitting slightly out of the opening then a folding three of four fold guard might be better as you can fold the guard around the stove. If the stove is freestanding then a larger child guard or five-fold fireguard might be more suitable especially if you have small children or pets.
Can I fix my fireguard to the wall?
Yes, some fireguards have the option to fix them to the wall to add stability and strength. Fixings kits are included with some guards and others are available to purchase separately. See the products specification to see if a fixing kit is included or available.
What is the difference between a companion set and a hearth tidy set?
A hearth tidy set is a effectively a brush and pan set, you get a neat set of these two tools which are designed to sit ion your hearth, you can then purchase any additional tools you may require separately. Companion sets are 3, 4 or 5 tool sets and usually contain a brush, shovel, poker and tongs that are held and displayed on a stand.
Do I need a glove?
If you are working with hot materials such as stoves, fires or cookers that have handles that need to be gripped and opened it is advisable to have something that will protect your hands. Even if a stove has a cool to touch or removable handle, using one hand to open the door having a glove/mitten on the other hand so you can safely place a log into the firebox with risk of injury in our opinion is worth it.
Are fireplace bellows decorative only?
We have two ranges of fireplace bellows available functional hardwood, and decorative ornamental bellows. Check the product specification to confirm what they can be used for.
Can I mix and match fire tools to make my own set?
Yes, we have a wide selection of individual tools that can be purchased separately depending upon your needs/requirements. We also have a selection of tool brackets, holders and andirons available to hang, hold or present your fire tools set.
Can I get replacement parts for these fire tools?
Depending upon the part and the set we can sometimes get replacement parts such as brush heads but other than this replacement parts are not available for fire tool sets.
How does a stove-top fan work?
Stove fans work because of a temperature differential between the base of the fan sitting on a hot surface, and the top sitting in rising warm air. The difference in temperature causes heated electrons to flow from the hot end to the cooler end, this creates a current which powers the stove fan’s motor turning the blades and pushing the rising warm air back into your room.  For more information, read our blog post on stove fans.
Is there such a thing as a standard size fireplace?
Fireplaces usually come in 48" or 54" widths (1220mm or 1370mm) there are smaller and larger sizes available but these are the most common sizes that will fit most chimney breasts in the UK. British fireplace openings are 16" wide x 22" high (410mm x 560mm) and many hearth mounted fires or inset stoves will fit this opening size.
What is a builders opening?
If you are fitting a fireplace into a chimney breast the hole that you make in the chimney that you fit your fireplace into is called the builders opening.
Can I fit a fireplace myself?
Yes. Fireplaces are inherently decorative pieces of furniture, so they can be installed by anyone providing the instructions are carefully followed. Typically it is the fires or stoves that are placed inside a fireplace that require specialist knowledge and expertise to install.
Are stone fireplaces safe?
All stone fireplaces must be securely and appropriately attached to the wall. Simply gluing each piece together and sticking it back to the wall is not good enough. Providing this is done correctly then yes they are perfectly safe.
What is the difference between marble and micro-marble?
Natural marble fireplaces are carved from solid stone and feature fantastic natural veins and colour variation. Micro-marble fireplaces are made from crushed natural marble stone, mixed with a bonding agent and which is then poured into a mould. This process is less labour intensive and makes micro-marble fireplaces more affordable.
Can I have a custom fireplace?
Yes. Many of our fireplaces are available in custom sizes. All products will state if there is a made to measure option listed within the product specification.
Do I need to line my chimney?
Liners are designed primarily for older chimneys. It is always good to get a qualified chimney sweep to come and sweep your chimney before putting a new appliance in, they should be able to offer some advice as to the condition of your chimney. Read this blog for more information about chimney liners.
What are the benefits of lining a chimney?
Lining a chimney can help with the draw, which in terms leads to the chimney warming faster which will help your stove/fire/cooker get up to operating temperature faster and burn more efficiently. A smaller diameter chimney will heat up faster, so lining can have a real benefit to the use and performance of your appliance especially when first lighting it. Read this blog for more information about chimney liners.
Should I insulate my chimney, what are the benefits?
This is a good question we are asked a lot. The best advice we can offer on this is that an insulated and lined chimney will work better than a non-insulated/lined chimney. Why? Read this blog post about insulating your chimney.
There isn't a chimney where I wish to position my stove, what can I do?
Yes, it is possible to place a woodburner into a room without a chimney by using a twinwall flue pipe. You can often come straight off the top of the stove in twinwall now and from there run straight up through the roof and out, or up, out through the wall and up.
Is there a minimum height my chimney should be, and distances away from buildings?
Yes. A minimum chimney should be 4.2m high, anything less than this and there is a chance that it will not draw properly and you may get smoke come back into your room.
Can you help me plan my chimney/flue?
Yes. Our sales team are fully trained on chimney planning and can assist you in planning the position your stove and what pipe you will require.
Can I run my flue at a 90 degree angle?
It comes down to the individual manufacturers instructions and what they say in them regarding horizontal flue runs. The maximum horizontal run the UK building regulations allow for is 450mm from the centre line of one vertical pipe to the centre line of the other. This also goes for fluing out the back of your stove.
Can I paint my flue pipe, to match my stove?
Yes. We would suggest using stainless steel single wall pipe if you wish to try and colour match it to you stove. Couple of notes, stoves are typically made from mild and steel or cast-iron. The paint on these are baked on in kilns rather than painted on. This can lead to a slight variation in finish.
How often do I need to sweep my chimney?
This will depend on usage but as a guideline you should have your chimney swept every six to 12 months.
How will I know my wood is ready for burning?
If you are purchasing seasoned or kiln dried wood it should be ready for burning straight away. If you have bought unseasoned, green or freshly fallen wood then it will need to season. This can depend upon the type of wood as to how long it will take, most types wood take one to two years to season properly. A moisture meter will also give you an indication of the moisture content, ideally you are looking for wood to have a moisture content of less than 20% before burning. For more information, see our blog post on wood types..
What is the difference between hardwood and softwood?
Hardwood is a dense wood that burns slowly for a long time. Softwood burns hot and fast. A good fire builder recognises the benefits of both types of wood and uses softwood to build a fire to increase temperature before adding hardwood.
What happens if I burn unseasoned wood?
Unseasoned wood is often called green wood. Burning green wood on a stove or a fire can cause a number of issues. First off it will have a high moisture content, which is not good for burning as all of the energy of the fire is used to burn the moisture away and doesn't produce heat. Green wood is also full of sap, when burnt, this sap is taken up the chimney with the flue gasses and coats the inside of your chimney or flue pipe, which is a fire hazard.
How do I measure the moisture content in my wood?
We sell a range of moisture meters which will measure the amount of water content inside the wood by putting a small current between two probes. The reading will be a percentage and should be less than 20% for optimum burning. Something to consider if you have larger logs is that the moisture is kept in the centre, so if you have a larger log that has a low moisture reading on the outside, try splitting the log and test the centre of it for a more accurate reading.
What are the benefits of kiln dried wood?
Kiln dried wood has the moisture baked out of it in a kiln, as a result the moisture of these logs are typically lower than seasoned hardwood and can be around the 16-18% depending upon the log. The key thing to remember when it comes to burning wood is that the dryer the better.
How do I best store my pellets?
Pellets are smaller pieces of fuel so the storage buckets for them should be self-contained boxes/tubs without holes or gaps in them so that the pellets stay in place. They should also be strong enough to be moved around as a full basket of pellets will be heavy.
Can I burn wood and coal together?
If your appliance is listed as multifuel then yes it is possible to burn both wood and coal together simultaneously or independently.
How do I dispose of the ash?
Ash removal is best done while the appliance is cold or not in use. Should you need to empty hot ashes while the stove is in use we would advise the use or an ash caddy to store your hot ashes and let them cool down before disposing of them.  For more information, read our blog post on uses for wood ash..
How much wood will I need?
This is a hard question to answer without knowing how large the appliance you have and the consumption of the appliance per hour. On a 5kW stove, you would burn approximately one to two logs per hour to maintain a steady output and flame picture. A 1m³ crate of kiln dried wood contains approximately 350 pieces of wood, so 350 pieces of wood at two pieces per hour = 175 hours, if you burn for eight hours a day that is about 22 days, and if you use the stove four days a week then that would be about five-and-a-half weeks. These are rough estimates made on assumptions about burning habits, duration, consumption and output and should be used a guide only.
Will I need to split my logs when they arrive from Fireplace Products?
All of our kiln dried logs are supplied pre-split and come in a neat crate which can double as a log store should you not have space to store the logs elsewhere. Just add a tarpaulin and some rope to tie it down.
What are the different types of gas connections?
Depending on if you have a natural (mains) or LPG (bottled) gas supply as to which connection you will require on your stove. Natural gas runs at a different pressure to LPG gas and as such the stoves/fires require different valves on them. Most stoves/fires come ready to suit one fuel or the other and the product specification will let you know which fuel options are available for that particular model.
How efficient is a gas fire compared to a wood fire?
Open flame fires are typically inefficient means of heating and are more for decorative than heating purposes as the majority of the heat is lost up a chimney. If you have a sealed unit such as a stove or a fire then this efficiency is increased dramatically. Here is a blog post on the benefits of owning a gas fire.
Can I install this appliance myself?
No, unless you are a gas safe qualified engineer you should not attempt to install a gas appliance yourself.
What's the difference between conventional flue and balanced flue?
A conventional flued stove/fire should be connected to an existing Class 1 or Class 2 chimney. A balanced flue stove/fire can be placed against an external wall and with one single pipe either coming out the back or out the top, up and out through the wall is all that is required. Here is a blog post on the flue systems available.
What is a flueless gas fire?
Some gas stoves/fires are flueless and as their name suggests do not require a chimney or flue pipe as they do not emit the waste gasses into the room. Instead these gasses are collected in a catalytic converter built into the fire. The room will require additional room ventilation and has to be a minimum size and typically the output of flueless gas stoves is less than 4kW.
I want to put my fire on a combustible surface (like a wooden floor) is this possible?
Yes. If it is an electric fire/stove it is fine to be installed straight onto a combustible floor without a hearth, though we would advise against installing directly onto carpet. If it’s a gas or wood burning stove/fire then providing the heat projected downwards is less than 100°C then it is possible to install them with a superficial hearth of only 12mm thick, such as a glass floor plate.
How do I determine the depth of my hearth?
The manufactures instructions has detailed information regarding hearth size requirements. As a rule of thumb you need 300mm in front of the door, or enough space for the door to open out over the hearth.
What is the difference between a constructional hearth and a superficial hearth?
A constructional hearth is 225mm thick and is suitable for all types of stove, fire or cooker. A superficial hearth can be placed on top of a combustible material such as a wooden floor. The minimum thickness for a superficial hearth is 12mm.
What type of materials can I use for my hearth?
There are lots of different materials available for use with hearths, the only prerequisite is that it is non-combustible. Natural stone including limestone, sandstone, granite, slate, marble, glass, resin and steel.
What stoves and fires don't require a hearth?
Electric fires and stoves can be installed without a hearth. Freestanding bio fires can also be installed without a hearth.
What is the difference between an insert and a combination?
Both made from cast-iron, inserts are designed to be used in conjunction with a surround, as it is the middle component of a fireplace. A combination on the other hand looks similar to an insert however it comes with a shelf and finished edge so that a surround is not required. Combinations tend to be smaller than an insert with a surround and are more popular in smaller rooms such as bedrooms and hallways.
What is the difference between black, highlighted and full polish?
As inserts and combinations are made from cast-iron the base colour is a dull, matt grey/silver colour. All inserts and combinations are then sprayed black to give a more attractive surface. On highlighted inserts, certain areas of detail are picked out and the paint removed back down to the cast-iron which is then polished and sometimes chromed to make shiny. This creates a mix of black with silver detailing which we call highlighted. Full polish, fully polished, or just polished fireplaces take this a step further by removing the paint and polishing the entire fireplace.
Will chrome and full polish inserts/chambers discolour with heat?
Yes. If you plan to burn solid fuel we would suggest avoiding chrome and full polish inserts and combinations as they will discolour over time being exposed to heat. While it is possible at first to clean these and restore them back to their original condition overtime this will become harder and harder to achieve.
Do I need a hearth with an insert/combination?
Yes. If you will require some form hearth to stand your insert or combination upon.
Can I use fireplace tiles in an insert/chamber?
Yes, but only on certain models. Within our selection of inserts and combinations some can accept fireplace tile sets. Please see the product specification of each product for more information on which products are suitable.
Why have a log store?
Indoor log stores help you keep wood, dry and to hand ready for you next fire. We have a wide range of stores available that can be decorative pieces of furniture and a statement in their own rights.
What size log store do I need?
Depending on how much wood you burn. The bigger the store indoors the less back and forth between inside and outside is required. That being said if you are only planning on using your stove a few times a year then you won't want a massive store in the room taking up space. So before buying consider how often you use the stove, and how far away you main stockpile of wood is.
What should I look for in a log store?
For indoor, there are plenty of different log stores available in a variety of colours, shapes and styles to suit your décor. All of these products will contain your logs well. Enclosed baskets with liners or buckets/tubs will help catch any falling bark that may fall from the store compared against an open base one which present more of the log as a feature, but can be a little messier.
Where should I locate my log store?
We would suggest two logstores, one indoor and one outdoor. Your outdoor store will hold the majority of your logs, and your indoor logstore holds a smaller amount of logs that are kept handy by the fireside ready for your next burn. Outdoor stores should keep your logs off the ground to prevent moisture absorption, they should allow air to pass between the logs but be shielded from the rain so as not to get wet. Ideally being stored in a garage or a shed would be the ideal especially if you have invested in kiln dried logs or compressed eco-logs.
How should I stack my logs?
It is important that you stack your logs off the floor and leave space to allow air to circulate between the logs, this will prevent moisture from settling and stop your logs from rotting while in the store. It is important that if you have any logs left over after one season that you rotate your logs in the store moving the bottom ones to the top to allow move air around them and prevent them from becoming damp from moisture draining out of the other logs above down.
How do I respray my stove?
All paint is supplied with instruction on how best to spray your stove. The paint should be well shaken before use and kept warm prior to spraying. Make sure you follow the instructions, wear suitable protective clothing and equipment and spray in a well ventilated area.  For more information, view our blog post on respraying stoves..
How often do I need to sweep my chimney?
This will depend on usage but as a guideline you should have your chimney swept every six to 12 months
Why is the glass in my stove blackened?
This can be caused by several factors the most common of which are that the secondary air supply has been completely shut and therefore the airwash is not working to prevent carbon deposits on the glass. The other more common issue is damp and wet logs being burnt. This is a common mistake made by people assuming they can burn any types of logs on their stove without issue.
How will I know when my stove rope needs replacing?
Stove rope is used to seal two metal surfaces touching such as the door on a woodburner. A good way to test this is when the stove is not in use take a piece of white chalk and rub it on the stove rope with the door open, then close the door as you would normally. Now open the door; if you can see a complete chalk line print on the body of your stove then your rope is fine and does not need replacing. If there are gaps then you need to consider replacing the rope.
Are the measurements of a fender internal or external?
All the measurements for our hearth fenders are internal. This means you should measure your hearth from its widest points and look for a fender that will suit this.
Can fenders be made to measure?
Yes. Some of our fenders have the option to have the width and depth made to measure. We are unable to adjust the height however. See the products specifications for details on if there is a made to measure option available.
What is a CO Alarm, and do I need one?
A CO alarm detects carbon monoxide. Carbon monoxide is the silent killer that can't be seen or smelt. Building regulations now state that all solid fuel and gas appliances require an audible, battery powered CO alarm installed within 3m of the appliance. Read more about the importance of CO alarms here.
What is a draught excluder?
Draught excluders are designed to be placed inside an open chimney when it is not in use. Open chimneys lose heat up them not only when the fire is burning but when it is not. Studies have shown it is the equivalent to having an open window and could cost you up to £200 per year in wasted energy. Draught excluders sit into the chimney and prevent heat from escaping up the chimney, keeping more heat in the room and prevent cold draughts.
How can I prolong the life of my chimenea?
There are several products available that can help with this, including rain covers and coats if they are to be left in the garden all year round. High temperature paint to help restore the finish that may deteriorate over years of use. We also offer fillers and sealers to help protect and repair clay products from the elements.  Here is a blog prolonging the life of your chimenea.
How can I still enjoy the smoky taste with a gas barbecue?
Lava rocks are great for giving your food a smoky taste when cooking on gas. Place lava rocks underneath your barbecue grill being careful not to block the jets, these will heat up from the gas, and as your cooking food and some of the fat drips out onto the hot rocks you will get a sizzle and steam that will enhance and flavour your food.
How quickly will a pizza oven get up to temperature and how do I regulate it?
As with all wood fires, air and fuel is used to regulate temperature. More air and more fuel equals more temperature. Depending upon the quality of the fuel you should be able to get a good sized pizza oven up to temperature in around 60-90 minutes. Once hot, pizza ovens can cook pizzas in no time at all. A good quality pizza oven with thick heat absorbing stone at a hot temperature should be able to cook a thin base pizza in less than three minutes.
Can I cook on a firepit?
Yes. Anyone can pop a marshmallow on a stick and hang it over an open flame, but for real cooking you need a barbecue grill.
What is the difference between modern, traditional and Mexican style chimeneas?
If you are looking for a true authentic chimenea then a Mexican chimenea is for you. Traditional and modern chimeneas are made from steel and cast-iron materials. Traditional chimeneas are based on the original Mexican designs and feature a bulbous body with tall chimney section upon legs. Modern chimeneas have laser cut patterns in folded and curved steel for a contemporary space.
How do I maintain my firepit?
Once the product has cooled make sure you empty out any unburnt fuel and ash and from the main pan, and clean off any residue left over from a failed attempt at a shmore. Once clean, cover ready for next year or put away in a garage or shed. If you notice that your firepit is getting a little untidy you can freshen the paint up with our high temperature paint.
How do I maintain my barbecue?
Cleaning the barbecue grill once finished is the best way of protecting and prolonging the lifespan of your barbecue. Clean off any residue that may have fallen through the grill and wash your lava rocks and leave them to dry in the sun to prevent mould from forming on them. Once clean, cover ready for next year or put away in a garage or shed.
What is a pellet?
Wood pellets are a form of biomass as they are made from recycled wood materials and waste wood that are heavily compressed, reducing the moisture content. This makes pellets very dry in comparison to regular wood, meaning that they burn very hot and very cleanly producing little waste and emitting fewer pollutants compared against wood burners.
What is a biomass?
Biomass is the term associated in using a waste product as a source of energy. Biomass is derived from living or recently living materials such as plants and plant based materials which are used for producing energy rather than food or feed.
What is a pellet stove?
A pellet stove takes the environmental benefits of burning wood and combines it with the convenience and control of a gas appliance. They store the fuel inside them and depending upon the temperature you set the appliance to run at, the stove will self-regulate how many pellets are burnt per minute to achieve this temperature. Here is more information about pellet stoves.
Are there different types of pellet stove?
Yes. Standard room heaters are called "air", pellet stoves with fans built into them are called "flow”, pellet stoves with the option of ducting warm air vents to other rooms are called "ducted". Finally there are pellet stoves that have a back boiler and can be used for hot water and central heating called "hydro". All four of these types are available in both freestanding and cassette styles. Here is more information about pellet stoves.
How do I start a fire in a pellet stove?
Unlike woodburners a pellet stove is started electronically. You set a desired temperature and tell it to come on from the manual control, remote control, or through Wi-Fi (depending on the model you have). This will tell the stove to drop pellets from the hopper where they are stored and into the burning chamber or "crucible". Here an electronic spark is sent across the pellets igniting them. From here temperature sensors monitor the output in the stove and add more pellets accordingly.
Will a pellet stove burn overnight?
It is possible to keep a pellet stove burning continuously providing you have an electricity supply and enough pellets in your hopper.
How effective is it to heat my home with pellets?
If you choose a "ducted" or a "hydro" model then yes a pellet stove can be an effective way of heating your home.
What happens in the event of a power-cut?
Unfortunately pellet stoves require an electricity supply to control and regulate them. If your stove is burning and there is a power cut the stove will shut down and prevent any more fuel from being added to the burning chamber (crucible).
How often do I need to clean a pellet stove?
It is advised that you clean your stove once a week.
Will I need to constantly refuel the fire to keep my home warm?
No. Unlike wood burning stoves that require you to add fuel every one or two hours a pellet stove has a hopper that can hold a large quantity of fuel. Depending on the heat required, and the hopper size will determine how often you need to refill it, but you should be able to get a few days out of one load, and refill is easy.
How do I control the temperature?
Temperature regulation on a pellet stove is done electronically. Using the interface that comes with your stove (manual, remote or through Wi-Fi) you can set the desired temperature setting and the stove will spring into life, dropping more pellets per minute to achieve this, or if the model has a fan then the fan will start to distribute the heat around the room.
How effective is it to heat my home with a pellet boiler stove?
Pellet boilers can be used as a standalone system or can be integrated into an existing system. A heat exchanger is built in above the burning chamber which allows for heat from the pellets below and their gasses to heat water passing through the exchanger. The water is then taken off to something like a thermal heat store where it is then stored ready to be used for central heating, underfloor heating or domestic hot water.
Will I need a whole new central heating system?
No. A pellet boiler stove can be installed into your existing system however you will need additional valves and controls for it. You may also require a new tank such as a thermal heat store to maximise on benefit of the heat being produced.
Can I put any fire or stove with your surrounds and beams?
Depending on the material of the surround/beam and the fuel of the fire and stove then yes. If you plan to use a wooden surround/beam with a wood burning stove then you will need to adhere to the distances to combustibles as stated by the manufacturer.
What material are your surrounds made from?
We have a variety of different materials available including, limestone, sandstone, granite, natural marble, micro-marble, cast-iron and wood. Our wooden surrounds are also available in many different types of wood and finish.
What's the difference between a surround and a fireplace?
A surround is the outer part of a fireplace. Typically this part sits "around" an inner part. Fireplaces are usually a set consisting of a surround, back panel/chamber and a hearth. We sell surrounds separately so you can either update/replace your existing surround or build yourself a custom fireplace.
How do I install a surround?
All surrounds and beams come with fixings kits (or are available to purchase separately) and should be securely fixed to the wall so they cannot fall or be pulled forward. Depending on the material of the surround as to how strong the fixings need to be.
What is a rebate and do I need one?
A rebate is the space that you place a back panel or slip set into and is measured as the difference between the outside leg of a surround and the inside leg of a surround. This gap between the two is the rebate. Most fireplaces require a rebate, the only time you would not require a rebate is if you wished to install a surround against a flat wall with no back panel inside it. Here's a blog explaining rebates in more depth.
How do I know what output I need from my boiler?
There is no substitute for experience when it comes to central heating systems and we would always suggest consulting a qualified heating engineer to help plan your central heating system alongside you. That being said there are a few rule of thumbs that will help guide you in the right direction. Find out what those rules are here.
Can I install my boiler stove myself?
We would strongly advise against installing a boiler stove yourself. There is a lot more that can go wrong with boiler stoves compared to room heater stoves, so better to get a qualified heating engineer in for this one.
What happens to my boiler in the event of a power-cut?
There are lots of different types of central heating systems, but most can be split into gravity fed or pump fed. If you have a woodburning or multifuel boiler stove on a gravity fed system and have a power cut you can simply load your stove up and keep your whole house warm. If however you use a pump driven system, then this can cause a problem. 
Will I need to constantly refuel the fire to keep my home warm?
If you have a wood burning only boiler stove, then you will most likely need to add fuel every 1-1.5 hours to keep a high temperature in the boiler. If you are burning smokeless coal then once up to temperature you can bank the stove up with coal and leave it for four hours between refuelling whilst maintain high water temperatures.
How do I control the temperature of my radiators?
This will depend on how you have your system setup. If you simply have your stove directly connected to the radiator circuit then the heat inside the pipes and the radiators comes purely from your stove. If you introduce a thermal heat store into the system, then the heat generated by the stove is put into the thermal store. From this store you can use this heat in various ways around your home. 
How efficient is a wood or multifuel fire?
Typically a wood/multifuel fire is not efficient as they require a conventional chimney and the majority of the heat is taken up the chimney. It is hard to say exactly as there are too many variables but an approximation is that open fronted wood/multifuel fires are typically 20-25% efficient.
How could I improve the efficiency of an open fire?
You can improve the efficiency of an open fire by using an open fire convector, these convections boxes have baffle plates in them and allow for more air regulation in comparison to a regular open fronted fire. Convection boxes are around 50% efficient, so as much as double a regular open fire, but still a way off the 75-85% of a glass fronted stove. Read more about improving the efficiency of your open fire here.
How easy is it to maintain a fire?
As these fires are open there are no real controls available. The only variable that allows you to affect the heat is how much fuel you burn and how often you add it. Fuel on open fires typically burns fast as it has an unlimited supply of air, so you will be regularly adding fuel to maintain a roaring fire.
I don't have a chimney, can I still have a wood or multifuel fire?
Yes and no. You need some form of chimney to remove the gases produced in burning the fuel, so if you do not have a conventional flued chimney you will need to construct another form of chimney using either clay/concrete modular system or a twinwall flue pipe with a gather hood adaptions.
Can I have a wood or multifuel fire in a smoke controlled area?
No, there are currently there are no open fire wood/multifuel fires that conform to the DEFRA regulations.
What are Primary, Secondary and Tertiary controls?
Primary, Secondary and Tertiary is in reference to the various ways of controlling the air to the fire within your stove. Find out about controlling the air to your fire here.
How do I light my stove?
There are different ways of lighting a fire in a stove but you predominantly need kindling, newspaper and wood to add once the fire has been established. Watch this video to find out how to best light a fire in your stove.
Why does my stove smell when I first use it?
Sometimes you can get a burn-off smell when you first light your stove. This is called the "curing process" and can be caused by several factors but primarily it is to do with the paint that has been applied to your stove bonding with the metal of the stove. Find out about what to expect the first few times you light your stove here.
Do I need additional room ventilation?
This is a tricky question to answer, as all rooms are different, all chimneys function slightly differently from one another due to environmental factors so it is hard to say outright yes or no. Contact us to determine whether you need additional room ventilation.
Can I burn in a smoke control area?
A stove that can burn wood in a smoke control area is often referred to as a DEFRA Approved Stove. Smoke control areas do not affect electric or gas stoves. Discover more about DEFRA Approved stoves and smoke controlled areas here.
Can I use my stove to heat my whole house?
The heat from larger woodburners can travel around the rooms and you can feel the heat throughout the home, but to effectively heat your entire home from a stove you would need to purchase a stove that has a back boiler built into it. Read more about heating your home with a stove here.
Can I only burn wood in a wood burning stove?
If your stove is listed as a wood burning stove then you should only burn wood in it. Why? Read this blog post about only burning wood in a wood burning stove.
Can I install my stove myself?
Yes, you can install a stove yourself but you would need to have your local building control officer come out and sign the installation off. Here’s what you need to know about installing a stove yourself.
What is a convection stove?
Convection stoves on the other hand are a radiant stove wrapped inside an outer layer. By leaving an air gap between the inner and outer layer of the stove you end up heating the cool air coming in from the bottom and as it rises it creates a convection current. Here is more information about convection and radiation stoves.
What are the benefits of owning a stove?
There can be many benefits of owning a stove, from the warmth and ambience it can create to the environmental benefits and even the cost savings in some cases can be a big benefit. For more information, see our blog post on the benefits of burning wood in stoves.
Can I install a stove in my kitchen?
Consider if you plan to have an extractor hood in your kitchen. Extractors are used to remove unpleasant cooking smells from kitchens, but this creates a negative air pressure in the room which is bad from wood burning and multifuel stoves that require a positive air pressure. Read more about installing a stove in a kitchen here.
What are the differences between wood burning and multifuel stoves?
A woodburner is designed to only burn wood. A multifuel stoves can burn either wood or solid fuels like smokeless coal. The conditions required to burn wood and coal are different, burning wood requires air running over the top of the logs, while burning coal you need an air supply from underneath the fuel bed.
Can I boil and drink water from a stove top kettle?
Yes, we have a range of cooking utilities and accessories available that can be used with your stove including stove top kettles. There are different types of these available so make sure that you choose one that is suitable for eating and drinking and is not decorative only.